Shipping & Delivery Policy
At Velvet Muse London, we are committed to delivering your order as quickly and efficiently as possible. Below you'll find everything you need to know about our shipping process and delivery times.
If you have any questions regarding your order, please don't hesitate to contact us at info@velvetmuse-london.com.
1. Order Processing
Once your order has been placed and payment has been successfully received, our team will begin preparing your order.
- Processing Time: 1–3 business days
- Orders are processed Monday through Friday (excluding public holidays).
As soon as your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Estimated Delivery Time
After your order has been dispatched, the estimated delivery time is:
- 1–7 business days
Delivery times may vary depending on your country or region.
Please note that occasional delays may occur due to:
- Public holidays
- High seasonal demand
- Weather conditions
- Customs inspections
- Courier service delays
- Other unforeseen circumstances beyond our control
While we always strive to deliver within the estimated timeframe, delivery dates cannot be guaranteed.
3. Sustainable Shipping
At Velvet Muse London, we believe in reducing unnecessary waste and promoting more sustainable fulfilment practices.
To minimise overproduction and reduce our environmental impact, selected products are shipped directly from our trusted international suppliers rather than being stored in large warehouses.
This allows us to offer carefully selected collections while helping reduce unnecessary inventory waste.
Depending on your country, customs duties or import taxes may apply. These charges, where applicable, are the responsibility of the customer.
4. Shipping Costs
Shipping costs are calculated automatically during checkout.
The final shipping price depends on factors such as:
- Delivery destination
- Package weight
- Selected shipping method
All applicable shipping costs will be clearly displayed before your order is completed.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customers are responsible for monitoring the progress of their shipment using the tracking link provided.
Please keep an eye on your tracking information, as your parcel may:
- Be delivered directly to your address
- Be redirected to a local collection point
- Require a delivery appointment depending on your local courier
If you experience any issues with your shipment or notice unexpected delays, please contact info@velvetmuse-london.com before initiating a payment dispute or chargeback. Our support team is always happy to help resolve any delivery concerns.
6. Delivery Responsibility
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your delivery address, please contact us within 24 hours of placing your order at:
After this period, we cannot guarantee that address changes will still be possible.
Once the tracking information confirms that your package has been successfully delivered to the address provided, responsibility for the parcel transfers to the customer.
7. Lost or Delayed Shipments
If your parcel appears to be delayed or lost in transit, please contact our customer support team.
We will gladly work with the shipping carrier to investigate the shipment and do our best to find a suitable solution.
While we cannot be held responsible for delays caused by customs authorities, courier services, or circumstances beyond our control, we are committed to assisting our customers throughout the delivery process.
Contact Us
If you have any questions regarding shipping or your order, our customer support team is here to help.
Velvet Muse London
📧 Email: info@velvetmuse-london.com
We aim to respond to all enquiries as quickly as possible and are always happy to assist you.