4. Terms of Service
Welcome to Velvet Muse London.
These Terms of Service apply to your use of www.velvetmuse-london.com and any purchase made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or legal guardian to use this website.
You must not use our products or website for any illegal or unauthorised purpose.
Product Information
We do our best to display product descriptions, colours, sizes, images, and other product details as accurately as possible.
However, colours may appear slightly different depending on your screen settings, device, and lighting conditions.
Product descriptions, prices, and availability may be updated or changed at any time without prior notice. Any changes will not affect orders that have already been accepted, except where an obvious error has occurred.
Pricing
All prices are displayed on our website and may change from time to time.
We reserve the right to correct obvious pricing errors, product information errors, or availability errors.
If an order is affected by an obvious pricing or product listing error, we may contact you to correct the issue or cancel the affected order and issue a full refund to the original payment method.
Orders
When you place an order, you agree that all information you provide is current, accurate, and complete.
After placing your order, you will receive an order confirmation by email.
An order confirmation acknowledges that we have received your order. It does not guarantee that the order has been accepted where there is an issue involving payment, stock availability, pricing, delivery details, or suspected fraud.
Refusal or Cancellation of Orders
We reserve the right to refuse, cancel, or limit an order where reasonably necessary.
This may include situations involving:
- Incorrect or incomplete customer information
- Payment issues
- Suspected fraud or unauthorised transactions
- Product availability issues
- Obvious pricing or listing errors
- Unusual or suspicious order activity
- Delivery restrictions
If we cancel an order after payment has been received, we will issue a refund to the original payment method.
Nothing in this section affects any statutory rights you may have under applicable UK consumer law.
Shipping
Shipping and delivery times are estimates unless expressly stated otherwise.
Please read our Shipping Policy for complete information about order processing times, estimated delivery times, shipping costs, tracking, and direct supplier fulfilment.
Some orders may be shipped directly from our suppliers, including suppliers located outside the United Kingdom.
Velvet Muse London remains your point of contact for questions or problems concerning your order, regardless of which supplier or shipping carrier fulfils the delivery.
Returns and Refunds
Returns, refunds, exchanges, and cancellations are handled in accordance with our Returns and Refund Policy.
Nothing in these Terms of Service or our Returns and Refund Policy excludes, restricts, or limits any statutory rights you may have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Payment
We accept the secure payment methods displayed at checkout.
These may include:
- Credit card
- Apple Pay
- Google Pay
- Shop Pay
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the payment details provided are accurate.
Payment must be successfully authorised before an order can be processed.
Account Information
You agree to provide current, complete, and accurate account, billing, shipping, and contact information for all purchases.
You are responsible for keeping your account login details secure if you create an account through our website.
Please contact us promptly if you believe that your account has been accessed or used without authorisation.
Website Content
All content on this website, including text, images, photographs, graphics, logos, product descriptions, designs, and website layouts, belongs to Velvet Muse London or its relevant licensors and content providers.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
Prohibited Use
You must not use our website:
- For unlawful or unauthorised purposes
- To violate any applicable laws or regulations
- To infringe our intellectual property rights or the rights of others
- To transmit harmful code, viruses, malware, or other destructive material
- To collect or misuse the personal information of others
- To interfere with the security, operation, or performance of the website
- To submit false, misleading, or fraudulent information
- To attempt to gain unauthorised access to our website, accounts, or systems
We reserve the right to restrict or terminate access to our website where these Terms of Service are violated.
Third-Party Tools and Links
Our website may provide access to third-party tools, services, applications, or websites.
We do not control and are not responsible for the availability, content, privacy practices, terms, or operation of third-party websites or services.
Your use of third-party tools and websites is subject to the terms and policies of the relevant third party.
Limitation of Liability
To the maximum extent permitted by law, Velvet Muse London will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms excludes, restricts, or limits:
- Your statutory consumer rights
- Liability for death or personal injury caused by negligence
- Liability for fraud or fraudulent misrepresentation
- Any other liability that cannot legally be excluded or limited
Indemnity
To the maximum extent permitted by law, you agree to compensate Velvet Muse London for reasonable losses, claims, costs, or expenses arising directly from:
- Your unlawful use of our website
- Your material breach of these Terms of Service
- Your infringement of the intellectual property or other legal rights of a third party
This section does not apply where the relevant loss or claim was caused by Velvet Muse London or where applying it would be unfair or unlawful under applicable consumer law.
Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
Changes to These Terms
We may update these Terms of Service from time to time, for example to reflect changes to our business, website, services, or legal obligations.
Any updated version will be published on this page with a revised update date.
Changes will not retrospectively reduce any rights relating to an order that was already accepted before the updated terms took effect.
Governing Law
These Terms of Service are governed by the applicable laws of the United Kingdom.
If you are a consumer, you may also benefit from mandatory legal protections available in the part of the United Kingdom where you live.
Nothing in these Terms prevents you from bringing a claim in a court that has jurisdiction under applicable consumer law.
Contact Us
For questions about these Terms of Service, please contact us at:
Velvet Muse London
Email: info@velvetmuse-london.com
Website: www.velvetmuse-london.com