1. Shipping Policy
At Velvet Muse London, we want your order to be handled carefully, transparently, and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through www.velvetmuse-london.com.
Order Processing Time
After your order has been placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the product details, confirm the shipping information, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details, or other circumstances outside our control.
Direct Supplier Shipping
In many cases, Velvet Muse London ships products directly from our trusted suppliers.
We use this fulfilment method to make the shipping process more efficient. Instead of sending items to our premises first and then forwarding them to the customer, products may be shipped directly from the supplier to the customer.
This means that some parcels may be shipped directly from overseas, including from China.
This model helps reduce unnecessary handling time and allows us to process and dispatch your order as efficiently as possible.
Shipping Carriers
We offer free shipping across the United Kingdom.
Depending on the product, supplier location, and delivery address, orders may be shipped using Royal Mail, local delivery carriers, or international shipping partners.
When tracking is available for your order, the tracking details will be sent to you after your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within the United Kingdom, unless stated otherwise at checkout.
Incorrect Shipping Details
Please make sure that your shipping details are complete and correct before placing your order.
If you notice an error in your delivery address, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number, and the email address used to place the order.
We will review the status of your order and assist you with the appropriate next steps.
Lost or Missing Parcels
If the tracking information shows that your parcel has been delivered but you have not received it, please first check with other members of your household, your neighbours, your local delivery office, or the delivery carrier.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and assist where reasonably possible.
Questions
For any questions regarding shipping or delivery, please contact us at: