Payment Policy
At Velvet Muse London, we are committed to providing a secure, simple, and reliable checkout experience. This Payment Policy explains which payment methods we accept and how payments are processed.
If you have any questions regarding a payment, please contact us at info@velvetmuse-london.com.
1. Accepted Payment Methods
We currently accept the following secure payment methods:
- Credit Card (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available during checkout may vary depending on your device, browser, or country.
All available payment options will be displayed during the checkout process.
2. Secure Payments
Your security is our priority.
All payments made through Velvet Muse London are processed using industry-standard SSL encryption and secure payment gateways.
For your protection:
- Your complete payment details are never stored on our servers.
- All transactions are securely processed by trusted third-party payment providers.
- Sensitive payment information is encrypted throughout the payment process.
3. Payment Processing
Orders will only be processed after payment has been successfully authorised and received.
If your payment cannot be verified or is declined by your payment provider, your order will not be processed until a successful payment has been completed.
In certain situations, additional verification may be required to protect against fraudulent transactions.
4. Refunds
If you are entitled to a refund under our Return Policy, your refund will be issued to the original payment method used for the purchase.
Once your returned item has been received and approved, refunds are typically processed within 14 days.
Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
5. Payment Issues
If you experience any issues while making a payment, we recommend:
- Checking that your payment information is correct.
- Contacting your bank or payment provider if the transaction has been declined.
- Trying an alternative available payment method.
If you continue to experience problems, our customer support team will be happy to assist you.
Contact Us
If you have any questions regarding payments or billing, please contact us.
Velvet Muse London
📧 Email: info@velvetmuse-london.com
We aim to respond to all enquiries as quickly as possible and are always happy to help.