Terms & Conditions
Welcome to Velvet Muse London.
These Terms & Conditions govern the use of our website and apply to all purchases made through Velvet Muse London. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions as well as our Privacy Policy, Return Policy, Shipping Policy, Payment Policy, and Cookie Policy.
If you do not agree with these terms, please refrain from using our website.
1. Acceptance of These Terms
By placing an order with Velvet Muse London, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You agree to comply with these Terms & Conditions and all applicable laws.
2. Product Information
We make every effort to ensure that all product descriptions, images, sizing information, and prices are accurate.
However:
- Colours may appear slightly different depending on your screen or device.
- Minor variations in materials or appearance may occur.
- We reserve the right to correct typographical errors, pricing mistakes, product descriptions, or other inaccuracies at any time without prior notice.
Such corrections do not create any obligation to fulfil orders based on obvious errors.
3. Orders & Payment
Orders are processed only after full payment has been successfully received.
We offer a variety of secure payment methods, which may vary depending on your country or region.
All payments are processed through trusted and secure payment providers.
Velvet Muse London reserves the right to refuse or cancel any order if fraudulent activity or unauthorised transactions are suspected.
4. Order Processing & Delivery
Our standard fulfilment times are:
- Processing Time: 1–3 business days
- Estimated Delivery Time: 1–7 business days after dispatch (depending on destination)
Some products are shipped directly from our trusted international suppliers as part of our sustainable fulfilment model.
Although we always aim to meet our estimated delivery times, delays caused by customs inspections, public holidays, weather conditions, courier services, or other circumstances beyond our control may occasionally occur.
Estimated delivery times are not guaranteed and do not entitle customers to automatic cancellations or refunds.
5. Returns & Cancellations
Please refer to our separate Return Policy for complete information regarding returns and refunds.
Please note:
- Orders cannot be cancelled once they have entered our fulfilment process.
- Refund requests or payment disputes should not be initiated before contacting our customer support team.
- We are committed to working together with our customers to find a fair and satisfactory solution whenever possible.
6. Limitation of Liability
Velvet Muse London shall not be held liable for delays, losses, or damages caused by third-party shipping carriers once a package has been successfully delivered to the address provided by the customer.
Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.
To the maximum extent permitted by applicable law, our total liability shall never exceed the purchase price of the product concerned.
7. Intellectual Property
All content available on this website—including but not limited to:
- Logos
- Product photography
- Images
- Videos
- Designs
- Graphics
- Text
- Branding
- Website layout
is the exclusive property of Velvet Muse London and is protected by applicable intellectual property and copyright laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.
8. Complaints
If you have a complaint regarding your order or our services, we encourage you to contact us first.
Please email:
To help us resolve your issue as quickly as possible, please include:
- Your order number
- A clear description of the issue
- Relevant photographs where applicable
Our customer support team aims to respond to all enquiries within 5 business days.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing the operation of Velvet Muse London.
Any disputes arising from the use of our website or purchases made through our store shall be resolved by the competent courts as required by applicable law.
Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights that apply under the laws of your country of residence.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Velvet Muse London
📧 Email: info@velvetmuse-london.com
We are always happy to assist you and will do our best to provide prompt and helpful support.